Refund Policy
For any complaints or queries related to this website, our products, or our service, please contact us at +92 317 8889019 or email umshacustomercare@gmail.com. We endeavor to respond to your complaints or queries within 24 hours of receipt. In case of a complaint about a defective or incorrect product, please provide complete evidence such as receipts, pictures, and videos.
Orders can be cancelled before they are processed. Once an order is processed, we cannot entertain cancellation requests.
1. Eligibility for Returns/Exchanges: We offer returns, exchanges, or refunds only if the goods received are different from what was ordered or if they are defective or damaged.
2. Customized/Discounted Orders: Customized orders or orders with applied discount codes are ineligible for return, refund, or chargeback.
3. Return Process: Goods must be returned via courier to 4 - G, PECHS Block 6, Off Shahrah-e-Faisal, Karachi.
4. Return Timeframe: Returns must be made within 48 hours of receipt.
5. Condition of Returned Goods: Returned items must be in a condition suitable for resale.
6. Exchange/Store Credit: If you receive a different, defective, or damaged product, we offer an exchange or store credit within 24 hours of receiving the returned goods.
7. Shipping Costs: Shipping costs are non-refundable. Store credit does not include shipping costs.
Shipping
• We deliver within Pakistan using reputable courier services like TCS.
• Delivery timelines mentioned on product pages are tentative and subject to change due to unforeseen delays.
• International orders are shipped using services like DHL.
• Delivery timelines are subject to delays beyond our control.
• Customers may be responsible for customs, duties, or other taxes on receipt of goods.
This policy aims to ensure a clear understanding of our process for returns, exchanges, and shipping. For any further queries, please contact umshacustomercare@gmail.com.